Total Quality Management – MGT510 Assignment No. 1

 

Total Quality Management – MGT510| Fall, 2022 Assignment No. 1

Prepared By:                 Imtiaz Hussain 

Course:                          Total Quality Management

Virtual University of Pakistan

Solution

 

(Prevention, Appraisal, Internal failure and external failure cost)

 

Description	Type of cost
In a restaurant, customer returns the ordered food because of bad taste.	External failure cost
A manufacturing   firm   prepares   for   inevitable disruptions by mitigating supplier capacity risks.	Prevention
The whole batch of medicine was rejected during re-inspection.	Internal failure
Calibration of measuring and test equipment in a surgical manufacturing unit.	Appraisal
Managing corrective action due to non-conforming products identified during an inspection.	Internal failure
Customer perception survey to align the product design with customer requirements.	Prevention

 

 

 

Question 2:

 

Read the description and identify the relevant

v   Deming’s principle (Either being followed or not)

v   Deming’s seven deadly diseases (Either existed or not)

Provide justification for your selection in terms of their implementation/existence.

 

Description	Deming’s Principle	Deming’s          Seven Diseases	Justification
Management does not think beyond the next quarter and does not have long-term plans to stay in the market.	Deming’s Principle are not followed in this statement	According to Deming’s Seven Diseases the diseases exist in this statement.	Statement does not follow the Deming Diseases, as per principal manager should have to think about long term planning, and organization have to stay in the market for a long time but here, there is no long term plan available. As per Deming’s Seven Diseases, Lack of constancy of purpose
Emphasizing too much on shareholder dividends and do not make innovations to product and quality.	Deming’s Principle are not followed in this statement	According to Deming’s Seven Diseases the diseases exist in this statement.	Organization is emphasizing on it shareholder’s dividend and not making any progress in the product and in product quality. With this strategy organization can’t go long term in market and will close soon. As per Deming’s Seven Diseases there should be annual review of performance, focus on constancy of purpose is next to impossible. Principal of continue improvement is not followed.